Terms

Last updated: 9 October 2026

These are the terms for using Kata Jaam? — the app, katajaam.com and the organizer portal. Using any of them means you agree to what is written here. It is short on purpose. If something is unclear, write to us.

What Kata Jaam? is

Kata Jaam? is a place to find what's on in Nepal, register for it and buy tickets. We list events posted publicly by venues and organizers, and events organizers add themselves through the organizer portal.

We are an intermediary. We are the listing, the registration form and, for some events, the ticket seller acting for the organizer. We do not run the events.

Kata Jaam? is run by Neo Holdings Pvt. Ltd. (company registration no. 357450/81/82, PAN 621267761), Hattiban, Lalitpur, Nepal, a company registered in Nepal. Our full details are on Business details.

Listings

The organizer is the source of every listing. Times, prices and venues can change, and a poster can be wrong. Check with the organizer before you travel or pay.

An organizer can claim their listing at any time from katajaam.com/for-organizers, and anyone can ask for a listing to be taken down from the event's own page. We credit the organizer on every event we list.

Promoted events

Organizers can pay to have an event shown more prominently (Boost and Featured). Every paid placement carries a "Promoted" label. Promotion never changes what we check about a listing or what you are owed as a buyer.

Registering and paying the organizer directly

A free registration is between you and the organizer. We pass your name, phone, email and answers to the organizer of that event so they can run it.

Some forms ask you to pay the organizer by their own QR, bank app or at the door. That money goes to the organizer. Kata Jaam? never receives or holds it, and cannot refund it. The organizer checks your payment and issues your pass; until they do, your registration is not a pass. The organizer's own policy decides refunds, changes and transfers.

Message the organizer from your registration in the app or from the confirmation email — every registration has a thread with them. If something on our side broke — a pass that will not open, a form that will not submit, a code that will not scan — write to us with the registration id and we will sort it out.

Buying a ticket through Kata Jaam?

When an event sells tickets through our checkout, you pay through Fonepay and we sell the ticket as the organizer's agent. The merchant collecting the money is Neo Holdings Pvt. Ltd., so that is the name in your banking app and on your statement. Our Terms of Sale apply to that purchase.

You pay the ticket price and nothing else — no booking fee.

Every ticket bought through us has the refund minimums in our Refund and Cancellation Policy: a cancelled event is refunded in full within 7 days of you giving us an account, and a change of date or venue opens a refund window.

For organizers

You are responsible for your event, for your listing being accurate, and for answering the people who register with you.

When you set up a payment QR you tick an acknowledgement that payments go straight to you, that refunds, changes and disputes are yours to handle, and that Kata Jaam? never holds this money. That acknowledgement is part of these terms.

Before you sell paid tickets through our checkout you accept the Organizer Agreement. It covers what you receive, payouts, refunds and who is responsible for what.

We may remove a listing, a form or an account that misleads people, and we may decline to list an event.

Your account and your data

You can sign in with an email address, Google or Apple. You can delete your account and what belongs to it from katajaam.com/delete-account or from the app's settings.

How we use and protect your data is in our Privacy Policy.

What we are responsible for

For a ticket bought through our checkout, we stand behind the sale. If you are owed a refund or another remedy under our Terms of Sale or the law, we give it to you, and settle with the organizer ourselves.

For an event we only list, or a payment you make to an organizer directly, we are not a party to the event or the payment: the organizer is the one to make it right, and we will help you reach them.

We do our best to keep the listings accurate and the service running. Nothing in these terms takes away a right you have under Nepal's consumer protection or e-commerce law.

Complaints

Use the complaint form. You get a complaint number at once and a decision, with reasons, within 15 days. If you are not satisfied, you can take it to the Department of Commerce, Supplies and Consumer Protection.

Law

These terms are governed by the laws of Nepal, and the courts in Kathmandu decide any dispute.

Contact

katajaam.app@gmail.com — say which registration or event you are writing about, and we will answer.

Changes

When these terms change we update this page and the date at the top.